AI Voice
Agents
Answer every call, qualify every lead, book every appointment—all powered by AI, 24/7
Uniti Agent Operating System
Every Uniti AI agent comes with these baseline features
Continuity Across Channels
Conversations carry across voice, chat, SMS, WhatsApp, and email. Uniti remembers context everywhere, so customers never have to repeat themselves
Customized Voice & Tone
Shape how your agent speaks. Uniti adapts its tone, phrasing, and terminology to reflect your brand’s personality—whether professional, casual, or anything in between.
Fast, Natural Conversations
Uniti delivers instant, human-like interactions that feel real—not scripted. Every response is context-aware, on-topic, and fast enough to keep customers engaged.
Integration-First Design
Uniti isn’t another tool—it’s part of your system. Our platform connects directly to your CRM, PMS, and core databases, using real-time data to qualify leads, update records, and trigger actions instantly.
Multi-Language Support
Operate globally with native fluency. Uniti automatically detects and responds in the customer’s preferred language, maintaining tone and accuracy across markets.
Voice Specific Capabilities
Advanced features built specifically for phone conversations
Inbound & Outbound Call Handling
Never miss a call with 24/7 coverage. Uniti agents answer calls instantly, route inquiries, and can reach out to warm or dormant leads automatically.
Warm Transfers for Escalation
When a call needs a human, Uniti transfers it to the right team member with full context and conversation history—no dropped info, no awkward handoffs.
Caller ID with Personalised Greeting
Uniti recognizes returning callers and greets them by name, referencing prior interactions for a seamless, high-touch experience every time.
Call APIs in Real Time
Uniti connects directly to your systems to check balances, confirm reservations, or verify availability while the caller stays on the line.
Payment Processing by Phone
Securely collect deposits, rent, or service fees over the phone. Uniti supports a range of
payment options.
Follow-up Texts and Emails
Send summaries, confirmations, or next steps automatically after each call. Uniti keeps the conversation moving across channels without manual effort.
Route by
Property/Location
For multi-site operators, Uniti routes calls to the correct property or team based on caller intent—no manual transfers required. Each location gets the right attention instantly.
Ready to get started with Voice?
or explore other channels
