Customer Reviews
Triggered by the right moment
The agent listens for key PMS events — move-ins, completed maintenance, resolved support tickets — and asks for the review when the experience is still fresh.
Move-in completed
Day 2 after keys
Maintenance resolved
Same day as ticket close
Support ticket resolved
Within 1 hour
Upgrade / renewal
After confirmation
Move-out (positive)
Day after handover
Custom event
Anything in your PMS
Ask at the right moment. Respond with the right context
Part 1 · Solicitation
Triggered. Conversational. Configurable.
The agent listens for PMS events — move-ins, resolved maintenance, completed support — and asks for reviews when the experience is fresh. If the customer is happy, link to the platform. If not, a real conversation.
Event-based triggers
Multi-channel cadence
Strictest
Happy → link · Unhappy → recover
Part 2 · Management
Monitored. Drafted. Auto-published when safe.
The agent scans connected platforms for new reviews, drafts a response with full customer context, auto-publishes 4-5 star replies, and queues 1-3 star replies for your team.
Real-time monitoring
Context-aware drafts
Risk-based auto-publish
Auditable approval queue
All properties · Last 90 days
Reviews dashboard
Property
Channel
Platform
Response time
11
min
+0.7 since launch
Recovered
38
%
of neg/neutral
Solicitation rate
68
%
+12% MoM
Total reviews
1284
↑ 3.2× vs prior
Avg rating
4.6
★
+0.7 since launch
Reviews over time
Weekly · 12 wks
Rating distribution
5 ★
72 %
4 ★
18 %
3 ★
6 %
2 ★
2 %
1 ★
2 %
