Collections
From your PMS to paid balance
Every Uniti AI agent comes with these baseline features
Resident
Sarah K.
John M.
Emma S.
Amount
$842
$1220
$694
Due
14
21
7
Pull delinquent accounts
Reads your PMS or accounting platform — amount owed, status, days overdue.
Facilitate payment
Sends clear instructions or a direct payment link. Hands off to a human if needed.
Resolved remotely
+34
%
Avg. lift vs. manual outreach
Escalation time
−9
days
Reduction in avg. days outstanding
Sales closed without a human
100
%
Self storage avgerage, 30-day window
A sequence built for each account
The agent reads the situation — how much, how long, what type of customer — and builds the right cadence. A $40 balance 3 days late doesn't get the same treatment as $2,400 a month overdue.
Long-term · good standing
$215 · 14 days overdue
Cadence · Gentle, conversational
Email on file
Soft reminder
Day 3
SMS
Friendly nudge
Day 7
Voice
Conversational call
Day 14
Chronic late · 2400+ balance
$2,400 · 38 days overdue
Cadence · Firm, escalating
Email+SMS
Direct notice
Day 1
Voice
Personal call
Day 3
Human handoff
Live rep dispatched
Day 7
Larger balances escalate sooner. Smaller ones get gentler nudges.
Cadence intensity scales with time overdue.
Long-term tenants in good standing get more grace than chronic late-payers
Define your own conditions — by property, vertical, segment, or anything else
Different rules for every state and every country
Collection communication is subject to local regulations — quiet hours, frequency caps, language requirements, disclosure rules. The agent adjusts automatically based on where your properties operate.
🇺🇸 California
Strictest
Quiet hours: 8am–9pm
Max 7 contacts / week
Disclosure required
🇺🇸 New York
Strict
Quiet hours: 8am–9pm
Max 1 call / day
Language requirements
🇬🇧 UK
FCA-aware
Quiet hours: 8am–9pm
Vulnerable customer rules
GDPR disclosures
🇪🇺 Europe
GDPR-strict
Country-specific timing
Explicit consent required
Language-specific
SK
Sarah Kovacs · WhatsApp
existing customer · unit 4082
Live
Hey — quick one, my December balance?
Support
$215 due Dec 5. Want to pay now?
Yes — also do you have any 10×15s open in this facility?
Sales
Yes — two left. I can hold one and add it to your account today. Move-in tomorrow?
Perfect, let's do it!
Payment processed · New unit reserved
$215 collected · Unit 5021 (10×15) held for move-in
Ask questions...
Easy to pay. Easier to resolve.
When a tenant is ready to pay, the agent gives them a frictionless way — clear instructions, a direct payment link, or a human rep for complex cases. The moment payment lands, the sequence stops.
Writes directly into your PMS — no copy-paste
Auto-assigns to the right trade (plumber, HVAC, super, etc.)
Schedules based on tenant availability and routing rules
Posts updates back to the tenant on their original channel
Recover more. Respectfully.
30-minute walkthrough. We'll plug into a sandbox of your PMS and run a live overdue account from outreach to resolution.
