Collections
From your PMS to paid balance
Every Uniti AI agent comes with these baseline features
Resident
Sarah K.
John M.
Emma S.
Amount
$842
$1220
$694
Due
14
21
7
Pull delinquent accounts
Reads your PMS or accounting platform — amount owed, status, days overdue.
Stay compliant
Adjusts messaging, timing, and frequency to local regulations automatically.
Facilitate payment
Sends clear instructions or a direct payment link. Hands off to a human if needed.
Build a custom cadence
Tailored to balance, time overdue, and your client rules. Per-account, not one-size-fits-all.
A sequence built for each account
The agent reads the situation — how much, how long, what type of customer — and builds the right cadence. A $40 balance 3 days late doesn't get the same treatment as $2,400 a month overdue.
Long-term · good standing
$215 · 14 days overdue
Cadence · Gentle, conversational
Email on file
Soft reminder
Day 3
SMS
Friendly nudge
Day 7
Voice
Conversational call
Day 14
Chronic late · 2400+ balance
$2,400 · 38 days overdue
Cadence · Firm, escalating
Email+SMS
Direct notice
Day 1
Voice
Personal call
Day 3
Human handoff
Live rep dispatched
Day 7
Larger balances escalate sooner. Smaller ones get gentler nudges.
Cadence intensity scales with time overdue.
Long-term tenants in good standing get more grace than chronic late-payers
Define your own conditions — by property, vertical, segment, or anything else
Three ways to collect
No call transfers. No "let me send you a link." The agent collects payment the moment the customer asks.
Pay over the phone
Customer authorizes by voice. Card data routed to a PCI vendor; agent never sees it.
Voice Channel
Pay inside the chat
Reserve a unit, complete the rental, send the move-in link — entirely in chat or over the phone.
Web chat
SMS
WhatsApp
Pay via verified link
When the deal is bigger, the agent qualifies, gathers context, and hands a primed lead to your closer.
Email
WhatsApp
Different rules for every state and every country
Collection communication is subject to local regulations — quiet hours, frequency caps, language requirements, disclosure rules. The agent adjusts automatically based on where your properties operate.
🇺🇸 California
Strictest
Quiet hours: 8am–9pm
Max 7 contacts / week
Disclosure required
🇺🇸 New York
Strict
Quiet hours: 8am–9pm
Max 1 call / day
Language requirements
🇬🇧 UK
FCA-aware
Quiet hours: 8am–9pm
Vulnerable customer rules
GDPR disclosures
🇪🇺 Europe
GDPR-strict
Country-specific timing
Explicit consent required
Language-specific
Easy to pay. Easier to resolve.
When a tenant is ready to pay, the agent gives them a frictionless way — clear instructions, a direct payment link, or a human rep for complex cases. The moment payment lands, the sequence stops.
Writes directly into your PMS — no copy-paste
Auto-assigns to the right trade (plumber, HVAC, super, etc.)
Schedules based on tenant availability and routing rules
Posts updates back to the tenant on their original channel
