Maintenance
The compounding effect of never missing a lead
Lead Response
27
seconds
Average time from inbound submission to first agent contact accross our client base.
Lead to Tour conversion lift
3.4
x
Versus previous human-only response time
Sales closed without a human
82
%
Self storage avgerage, 30-day window
Cost per qualified lead
0.21
$
All-in, weighted across our base
What it handles, and how
Every category routes through the same triage logic — but ends up in a different place.
Emergency
Immediate callout
Gas smell · Flooding · Locked-in
Recognized in the first sentence. Agent dispatches to the on-call contact, stays on the line with the tenant, sends a confirmation.
Self-resolve
Tries first, then dispatches
Clogged drain · Stuck door
Attempts the common fix. If that doesn't work, automatically creates a work order — no second call needed.
Work order
Schedules a specialist
Plumbing · Electrical · HVAC
Logs the issue in your PMS, assigns to the correct trade, and schedules based on availability and tenant preference.
Emergency
Immediate callout
Fire alarm · Power outage
Safety-tagged issues always route to a human within seconds. No agent attempts a fix.
Self-resolve
Walks tenant through KB
Reset breaker · Restart unit
Pulls step-by-step guidance from your knowledge base. Confirms resolution before closing the ticket.
Work order
Routes to property staff
Appliance · Pest · Cosmetic
Routine repairs go straight to the superintendent or building staff with full context and the tenant's preferred window.
One agent. Four moves.
No call transfers. No "let me send you a link." The agent collects payment the moment the customer asks.
Work order creation
Can't resolve? Creates a work order in your PMS and schedules a visit from the right specialist.
Superintendent, plumber, electrician, HVAC, or any custom role.
Triange
The agent assesses every request — severity, nature, urgency — before anything else happens.
Listens for keywords like 'gas', 'flood', 'locked', 'no power'.
Emergency escalation
Urgent or safety risk? Immediately routes to the right party — call center, manager, or on-call.
No queue, no waiting, no first-line agent in between.
Self-resolution
For common, non-urgent issues, walks the tenant through fixing it — saving a visit entirely.
Reset breakers, unclog drains, restart equipment, change filters.
Work order · WO-2849
HVAC not cooling · Unit 412
Scheduled
Reported by
Anika P. · WhatsApp · 9:42am
Severity
Medium · non-emergency
Tried first
Filter check · breaker · thermostat batteries
Assigned to
BlueAir HVAC · Marcus T.
Scheduled
Tomorrow · 2-4pm window
Tenant access
Will be home · prefers door knock
Estimated cost
$185 (covered under maintenance)
Work orders — written for you
When the agent creates a work order, it goes straight into your property management system — with all the context, the tenant's preferred time, and the right trade auto-assigned.
Writes directly into your PMS — no copy-paste
Auto-assigns to the right trade (plumber, HVAC, super, etc.)
Schedules based on tenant availability and routing rules
Posts updates back to the tenant on their original channel
Closes the loop in the system of record
Stop running the maintenance desk
30-minute walkthrough. We'll connect a sandbox of your PMS and run real maintenance scenarios — emergency, self-resolve, and work order — end-to-end.
