Support & Service
Six categories. One agent. Every channel.
Voice, chat, forms, CRM, or direct API — every source flows into the same agent. No round-trips, no lead sitting in a queue waiting for a rep to clock in.
Balances & payments
Quotes outstanding amounts, accepts payment in the conversation, sends receipts.
Product FAQs
Rentals, units, rooms, memberships — pulls from your knowledge base, answers verbatim.
Urgent situations
Customer locked in a unit? Power outage? Escalates immediately to the right on-call contact.
Access codes & account details
Retrieves info, delivers it only to the verified contact on file.
Hours & property info
Office hours, directions, gate access, amenities — for any property in your portfolio.
Sales upsells
Existing customer wants another unit, upgrade, or add-on? Closed in the same conversation.
Sensitive data handled correctly
Payments and account details are the highest-stakes part of support. The agent never sees the data it shouldn't, and never shares the data it does.
PCI compliant
Payments processed through PCI-compliant vendors we orchestrate. Raw card data never touches our systems — never logged, never stored, never seen.
Certified
PCI Compliant
Verified
contact only
Sensitive details (access codes, balances, account info) are sent only to the phone number or email on file. Unverified contacts
are denied.
Channel of record
Every inquiry is anchored to the customer's record. The agent confirms identity before disclosing anything.
verified
Sarah K.
Identity confirmed
Phone
verified
Three ways to collect
No call transfers. No "let me send you a link." The agent collects payment the moment the customer asks.
Pay over the phone
Customer authorizes by voice. Card data routed to a PCI vendor; agent never sees it.
Voice Channel
Pay inside the chat
Reserve a unit, complete the rental, send the move-in link — entirely in chat or over the phone.
Webchat
SMS
Whatsapp
Pay via verified link
When the deal is bigger, the agent qualifies, gathers context, and hands a primed lead to your closer.
Email
Whatsapp
Every support call is a sales opportunity
When an existing customer mentions needing more, the agent moves into a sales conversation without missing a beat. No transfer, no handoff, no friction.
SK
Sarah Kovacs · WhatsApp
existing customer · unit 4082
Live
Hey — quick one, my December balance?
Support
$215 due Dec 5. Want to pay now?
Yes — also do you have any 10×15s open in this facility?
Sales
Yes — two left. I can hold one and add it to your account today. Move-in tomorrow?
Perfect, let's do it!
$215 collected · Unit 5021 (10×15) held for move-in
Ask questions...
Stop drowning in the same five questions
30-minute walkthrough. We'll plug into a PMS sandbox and run a live customer inquiry, payment included.
