Multiple Channels, One AI Agent
Voice
TEXT
CHAT
Why Senior Living Operators Choose Uniti
From the first family inquiry to ongoing resident support, Uniti automates conversations, scheduling, and service requests—so your team can focus on care and community.
Digital Leads → Converted Residents
AI engages online inquiries instantly via SMS and email, answering questions, sharing availability, and sending reminders. By following up automatically, it ensures no lead slips through the cracks—helping you convert more prospects into move-ins.
After-Hours Family Calls → 24/7 Multi-Channel Coverage
Families often call nights and weekends. Uniti answers instantly across phone, SMS, email, and chat—so no opportunity or concern goes unanswered.
Routine Resident Support → Automated Assistance
Balance checks, gate access, maintenance requests, and FAQs are resolved instantly. Complex cases seamlessly escalate to staff for a warm hand-off.
Dormant Leads → Personalized Re-Engagement
Uniti follows up with families who showed interest weeks or months ago, sending personalised reminders and updates to re-open the conversation when they’re ready.
Multi-Channel Follow-Up → Text, email, and WhatsApp until the deal is closed.
Reach families and residents where they are—automated follow-ups across text, email, and WhatsApp keep every conversation moving forward until it’s resolved.
Built for Operators
PMS Integrations
CRM & Calendar Sync
Compliance and Certifications
Built to the standards you already trust.
Enterprise-Grade Security
Your data stays protected, start to finish.
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Redacted PII from LLMs
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End-to-End Data Protection
Trust and Safety
Checks built in, at every step.
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Advanced multi-step guardrails to eliminate hallucinations
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Built-in escalation ensures sensitive queries get human oversight
