AI Messaging

Agents

Automatically reply, qualify every lead, and book appointments through SMS and WhatsApp — all powered by AI, 24/7.

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Uniti Agent Operating System

Every Uniti AI agent comes with these baseline features

Continuity Across Channels
Conversations carry across voice, chat, SMS, WhatsApp, and email. Uniti remembers context everywhere, so customers never have to repeat themselves
Customized Voice & Tone
Shape how your agent speaks. Uniti adapts its tone, phrasing, and terminology to reflect your brand’s personality—whether professional, casual, or anything in between.
Fast, Natural Conversations
Uniti delivers instant, human-like interactions that feel real—not scripted. Every response is context-aware, on-topic, and fast enough to keep customers engaged.
Integration-First Design
Uniti isn’t another tool—it’s part of your system. Our platform connects directly to your CRM, PMS, and core databases, using real-time data to qualify leads, update records, and trigger actions instantly.
Multi-Language Support
Operate globally with native fluency. Uniti automatically detects and responds in the customer’s preferred language, maintaining tone and accuracy across markets.

SMS + WhatsApp Specific Capabilities

Advanced features built specifically for SMS and WhatsApp conversations

Conversational
Messaging

Engage customers through natural, two-way conversations that feel human—answering questions, capturing intent, and driving next steps without scripts or delay.

Smart Follow-Ups

Uniti sends timely, personalized messages to confirm appointments, share updates, or re-engage quiet leads—keeping conversations active without manual effort.

Re-Engagement of Dormant Leads

Automatically reconnect with leads that went silent. Uniti reopens conversations with contextual, friendly outreach designed to convert dormant interest into active demand.

Rich Media Support

Send and receive photos, documents, and links directly within SMS or WhatsApp threads—making it easy to share confirmations, floor plans, or directions in a single conversation

Channel Flexibility
by Region

Leverage SMS or WhatsApp depending on region and customer preference. Uniti automatically sets channel defaults and can fall back between SMS and WhatsApp to ensure every message is delivered.