How Denver Coworking restructured sales with AI

How Denver Coworking Restructured Their Sales Team with Uniti AI

Introduction

In the world of coworking, customer service is everything, but it’s also a 24/7 expectation.

That’s exactly what Bryce Hill, VP of Sales & Business Development at Denver Coworking LLC. needed to solve across 12 Venture X and Office Evolution locations. With small onsite teams and lean margins, his staff couldn’t keep up with the volume of inquiries, especially after hours.

“Speed-to-lead was inconsistent,” said Bryce. “It’s not realistic to expect a one-person team to reply in under a minute while managing a whole workspace.”

That’s where Uniti AI came in.

The challenge

Most coworking leads ask the same basic questions. Bryce’s team was spending hours every day repeating answers, following up on form fills, and qualifying leads manually.

“Coworking is a margin-sensitive business. Our onsite teams should focus on hospitality, not chasing inbound leads,” Bryce said.

To make things more scalable, Denver Coworking needed:

• Instant responses (even after hours)

• Automation for repetitive lead intake questions

• A system that could integrate with their evolving self-checkout and CRM processes

The solution: Uniti AI

Uniti AI now serves as Denver Coworking’s top-of-funnel sales agent, answering questions 24/7 via SMS, email, and website chat.

“Now leads get fast, accurate answers, even on weekends. The AI gives them booking links, product details, and escalates only when they’re hot.”

That shift allowed Bryce to centralize his sales team, cutting out early-stage friction and focusing reps on serious prospects.

“It changed how we run sales. Our team closes more deals because they only work with leads that are already qualified.”

Uniti’s AI sales agent routes prospects to Denver Coworking’s self-checkout flow, which they’re now upgrading to boost signups further.

The results

While the team doesn’t yet have hard metrics, the impact is clear:

• Faster lead response (within 60–90 seconds)

• Fewer missed inquiries on weekends & evenings

• Positive member reviews linked to better onsite support

• Higher engagement with their self-signup flow

• Increased five-star Google reviews (directly correlated with better member experience)

“We’ve had people tell us they’re impressed by the speed and clarity of the responses without realizing it’s AI.”

Onboarding & experience

The implementation required only a detailed inventory file, FAQs, and training scenarios. From there, the AI agent quickly adapted.

“The agent is only as good as its trainer. Spend time building your product data your inventory file is gold.”

“I was skeptical at first,” Bryce admits. “We’ve all seen bad AI bots. But Uniti was different.”

Bryce emphasized that Uniti’s support team (Francesco, Emory, and others) were highly responsive and hands-on.

“Support was great. The platform is simple enough that even if you're not technical, you can figure it out fast.”

From sales agent to sales concierge

As Uniti AI matures, Bryce sees it moving beyond just lead qualification:

“I want the AI to become more of a sales concierge, someone who answers post-sale questions, helps onboard new members, and even recommends restaurants nearby.”

Denver Coworking is now experimenting with:

• Voice agent integration (for phone-based lead handling)

• AI support for virtual office solutions

• Post-sale follow-ups, review requests, and onboarding touchpoints

The most noticable impact?

“Our onsite teams no longer feel glued to their phones,” Bryce said. “And our leads don’t wait hours to hear back. Everyone wins.”

Uniti AI is now a permanent part of their sales process and a key enabler of future growth.

Would he recommend it?

“Absolutely. If you have a sales team or even just inbound traffic, this is a no-brainer.”