How Bond Collective Increased After-Hours Coworking Conversions by 37% With an AI Sales Agent

How Bond Collective Increased After-Hours Coworking Conversions by 37% With an AI Sales Agent

• Bond Collective used Uniti AI to respond to inbound coworking leads across email, SMS and voice, introducing an AI agent named Sarah.

• Speed-to-lead dropped to under 1 minute, helping managers start the day with tours already booked.

• The team saw a 37% increase in conversions during out-of-office hours (after 5pm and weekends).

• Voice AI eliminated missed call opportunities—after one location uncovered 186 voicemails in a 3-week period.

Bond Collective is a nationwide coworking provider with nine locations across the US. With a strong focus on hospitality and design, each space is uniquely built to reflect its local area—whether that’s New York, Florida, or Austin.

In coworking, that on-site experience matters. No matter how strong your online materials are, both the tour and the sale happen in the space itself—so sales managers need to stay on top of every inbound lead that marketing generates.

But leads don’t only arrive during working hours. And as Bond Collective grew, following up quickly outside office hours became a challenge.

The impact of out-of-hours leads on Bond Collective’s sales team

After COVID, Bond Collective made a deliberate decision to move away from a corporate sales team and shift sales responsibility back to each location, putting on-site managers at the centre of the sales process.

But managers quickly became overwhelmed. Gregg Jackowitz, CRO at Bond Collective, explains that sales managers were getting bogged down with day-to-day lead admin, including:

• Answering calls

• Responding to inquiries

• Trying to keep up with follow-ups

• Navigating the sales process and getting prospects to show up
  
  

As a result, even with strong lead volume, it became harder to respond quickly and consistently—especially outside working hours. And in coworking, speed-to-lead is everything. Gregg sums it up simply:

“Assuming everything else is constant… the person who responds first wins the business.”

Bond Collective soon adopted Uniti AI across their sales channels

Bond Collective started using Uniti around a year ago, introducing an AI agent named Sarah to tackle their inbound leads. 

They initially rolled out Uniti to a single location as a test. But the team quickly identified a limitation: Sarah didn’t have visibility across the wider Bond Collective portfolio.

That meant if a prospect inquired about one location and there wasn’t availability, Sarah couldn’t direct them to another nearby Bond Collective space that did, risking lost leads that could have been converted elsewhere.

So within the first couple of weeks, Bond Collective expanded Uniti across the portfolio to enable cross-location selling and avoid losing leads unnecessarily.

As new channels became available—including web chat and voice—the team took the same approach. Rather than running limited pilots, they rolled them out fully to capture the full benefit.

The results? Faster response time and higher out-of-hours conversions

After onboarding (which Gregg said took about a week), Bond Collective saw an immediate shift in outcomes, particularly after hours.

Key results:

Speed to lead

• Reduced to under 1 minute

• Leads could engage immediately and book tours

Out-of-hours conversion performance

• +37% increase in conversions during out-of-office hours

• Defined as after 5 pm and weekends

And because Uniti can respond instantly across channels, Bond Collective no longer misses opportunities, even if the AI simply acknowledges the caller and sets expectations.

But Sarah can also take action and move leads forward, including:

• Booking tours

• Scheduling meetings

• Sending information

• Keeping the manager informed by CC’ing or notifying them

This created continuity for the customer and ensured leads felt engaged rather than ignored. Gregg described it as genuinely transformative:

“The managers wake up the next morning and they have tours booked on their calendar.”

Getting the team comfortable with AI

Gregg described some natural early hesitation from team members about bringing AI into the sales workflow. To make the rollout successful, Bond Collective positioned Sarah internally as a teammate—not a tool.

“Sarah is a new employee. She doesn't know what we don't teach her”, Gregg explains.

This framing helped managers understand that AI needs coaching. If Sarah answered something incorrectly (like quoting an outdated price), the issue wasn’t the technology; it was a gap in knowledge. But once she was coached, she didn’t forget.

The Bond Collective team went a step further and built simple habits around monitoring and improving performance over time. They tracked the questions Sarah was asked, reviewed her responses, and worked with the Uniti team to update and correct her behaviour when needed.

To summarise…what actually changed operationally?

Before 'Sarah' joined the team

• Calls came in while managers were busy running the space

• Many went to voicemail (or weren’t handled quickly)

• Leads inquired after hours and often went elsewhere

• Managers were forced into “catch up mode”
  
  

After 'Sarah' joined the team

• Leads are answered instantly, including after hours

• Calls are handled rather than missed

• Tours can be booked automatically

• Managers start the day with scheduled tours and warm leads

Would Bond Collective recommend Uniti AI?

Yes.

Gregg strongly recommended Uniti, particularly due to the importance of fast response times in coworking.

He also addressed industry fears around job displacement: Bond Collective does not view AI as replacing teams, but as adding capacity—allowing teams to work smarter rather than worrying about job loss.

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