From 12-Hour Replies to 1-Minute Responses: How Oneder Scaled Without Scaling Costs

From 12-Hour Replies to 1-Minute Responses: How Oneder Scaled Without Scaling Costs

Introduction

Oneder was founded with an ambitious vision in mind: to offer workspace “however people work.” 

Whether someone needs a meeting room for an hour, a single desk, or a whole building, the goal was to grow with their customers—from pre-seed to enterprise.

But rapid growth brought on a challenge. The team wanted to scale efficiently without ballooning operational costs or compromising on experience.

“We always wanted to be super efficient from a time and capital perspective. We looked at some incumbents and saw that wasn’t necessarily happening. We wanted to do it differently”, says David Kaiser, Founder of Oneder.

Oneder needed a way to respond to high lead volumes across every channel, fast. 

But how can this be achieved without hiring a large sales team? That’s what the Oneder team set out to answer.

How Uniti AI helped

Oneder turned to Uniti to take their lead responses to the next level with AI. 

Rolling it out forced the team to clearly define their tone of voice and align internally on how they wanted to show up in every interaction.

Thanks to solid inventory systems and strong support from Uniti’s team—particularly Anika—any teething problems you’d expect from rolling out something as new as AI were ironed out quickly. 

“You can plan as much as you want, but with something like AI, you have to be responsive and dynamic. Get the core right, then improve it, and improve it again.”

With Uniti’s AI in place, every inquiry, no matter the time of day, could be answered instantly. 

This allowed the human sales team to focus on high-value conversations while AI handled the rest.

The results

• Speed to lead:
  Went from 12 hours to 1 minute response time

• Sales efficiency:
  AI handles high volume, freeing humans to focus on high-value deals

• Cost control:
  Avoided the need to hire additional sales headcount

Oneder’s small but effective central sales team can now field far more leads without sacrificing quality or responsiveness.

“Quick and accurate responses are our DNA. Uniti’s AI means we respond to every lead in a minute. That would be impossible without it.”

Because Uniti takes care of repetitive inbound inquiries, including those that arrive at 2 a.m, Oneder can stay lean, invest more in member experience, and maintain their entrepreneurial edge.

Looking ahead

Oneder sees even more opportunities for AI across its business.

They plan to expand usage beyond sales, particularly to support their community teams. AI could handle routine operational questions, freeing up staff to focus on in-person experiences that set the brand apart.

They also see potential in deeper data and reporting to surface insights across markets and submarkets, helping the team anticipate and meet demand more intelligently.

“AI gives us the ability to deliver what people expect today, without burning out our team or scaling costs unnecessarily.”

Ready to transform your sales funnel like Oneder?

Uniti helps flexible workspace operators scale faster, respond instantly, and stay lean, without sacrificing brand or service.

Learn more about Uniti and how AI can power your growth.